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Delivery policy

Effective date: 19 October 2026

1. About this Policy

1.1 This delivery policy (the Policy) describes how an order placed on this website is delivered.

1.2 In this Policy: Nerdshed, we, us and our mean the business that operates this website, at Shop 78, FAAN Shopping Complex The Bungalow Shopping Complex Ikeja, Lagos Nigeria Landmark: Old Ikeja Along Bus stop; you and your mean the person who places the order; and an Order is an order placed on this website.

2. Delivery options

2.1 We offer two kinds of delivery: pickup from our shop, and delivery to your door in any state in Nigeria.

2.2 Door delivery. We send your Order with one of the courier services we work with, and the courier delivers it to the address you give. Door delivery is available for Orders paid in advance and for Orders paid on delivery.

2.3 Pickup. You collect your Order from our shop at Shop 78, FAAN Shopping Complex The Bungalow Shopping Complex Ikeja, Lagos Nigeria Landmark: Old Ikeja Along Bus stop.

2.4 Other arrangements, such as pickup at a bus terminal or at an airport, may be made on request. Message us on WhatsApp on 0703 990 6584 to ask.

2.5 The delivery options offered for an Order are the ones the checkout shows for the delivery state you choose. An option that names a motor park asks for the park and the town instead of a street address.

3. Dispatch

3.1 An Order paid by bank transfer is packed and dispatched after the payment reaches our account. An Order paid on delivery is paid to the rider when it reaches you.

4. Delivery charges

4.1 The delivery charge for each option is shown beside it at checkout, and the total you are asked to pay includes the option you choose. The charge is set by our shop system for the delivery state and option, not by this page.

4.2 Where the checkout offers free delivery for your Order, it is selected for you and the checkout says that your Order qualifies for free delivery. Pickup from our shop is free of charge where it is offered.

4.3 Delivery charges are not refundable.

5. Delivery times

5.1 Within Lagos, an Order is delivered within 3 to 48 hours, depending on the location and the delivery option.

5.2 Outside Lagos, an Order is delivered within 1 to 5 working days. Same-day delivery is sometimes possible when an Order is sent by air.

6. Tracking an Order

6.1 You can see the status of an Order in your account or on the order tracking page, with its order number.

7. An Order that arrives damaged, wrong or incomplete, or does not arrive

7.1 If an item in your Order arrives damaged, is not the item you ordered or is missing, or if your Order does not arrive, tell us as soon as you can by WhatsApp on 0703 990 6584, with the order number. Where the Order’s page in your account offers Report a problem, you may use it instead.

7.2 Returns and exchanges are covered by our Returns and refunds policy.

8. Contact

8.1 Questions about delivery may be sent to us by WhatsApp on 0703 990 6584 or by telephone on +234 703 990 6584.

9. Changes to this Policy

9.1 When this Policy changes, we update it and the effective date at the top of this page.